By using this e-commerce platform, the customer agrees to follow and accept these general terms and conditions.

a. Descriptions and pictures of handmade ornamental trees are indicative.
b. The product may differ from the product image and dimensions

a. All prices are quoted in the currency listed on the website.

b. Prices are stated including VAT.

c. Customer is charged shipping as stated in the checkout.
d. Customer is responsible for correct payment information and completion of payment.

a. Descriptions and pictures of handmade ornamental trees are indicative.
b. The product may differ from the product image and dimensions

a. The customer has the right to return the purchase within 14 days.

b. The 14-days return period starts to apply from the time the goods are picked up.
c. The customer is responsible for the return shipping and is charged the actual return shipping cost.

d. Return shipping is SEK 149 for orders under SEK 1,000. For orders over SEK 1,000, shipping is SEK 199

e. Reimbursement takes place when the returned goods have been received and checked.

f. The right of withdrawal is not applicable for specially ordered goods according to the customer's wishes.

a. Any errors or damages must be reported within a reasonable time.

b. All complaints must be written via the contact form. 
c. Errors that are reported must be substantiated with a picture or video as well as a written error description.

d. That a product is not an exact copy of the image shown on the website is not grounds for complaint, as all products are made by hand to order.

a. When you accept Cookies on the website, you agree that we use the data for marketing purposes, also with third-party relationships.

a. When placing an order with us, you consent to us sending marketing via email in the form of newsletters and promotional offers.

b. You can unsubscribe from these communications at any time by clicking the unsubscribe link in the newsletters or by contacting us.

c. We respect your privacy and will not share your email address with third parties for marketing purposes.

a. In the happening of events beyond our control, we are not responsible for delays or inability to fulfill commitments.

a. The production time for an order is estimated at 4-8 working days. In the event of delays, Wires Design will notify the customer as soon as possible.

b. Furthermore, a delivery time for the forwarder of 5-10 weekdays is added.

c. Delivery time and processing time are approximate and are not guaranteed and therefore cannot be subject to compensation. 

d. In case of non-delivery or long delay in delivery time, the customer always has the right to have the order canceled and the purchase price refunded.

e. If the delivery is not collected, the customer will be charged a fee of SEK 200

a. Applicable law is the country you are shopping from. Disputes should primarily be resolved through negotiation.

a. We reserve the right to change these terms.